Refund policy

BASEL1NE® Refund & Exchange Policy

Last updated: November 2025

Thank you for shopping with BASEL1NE®. Every item is crafted with intention, detail, and performance in mind. Please read our Refund & Exchange Policy carefully before placing your order.

📌 NO REFUNDS (ALL SALES FINAL)

All purchases made through BASEL1NE® are final.
We do not offer refunds under any circumstances, including:

  • Change of mind

  • Incorrect size selection

  • Delayed shipments

  • Pre-order wait times

  • Discounted or promotional items

  • Limited releases

Please make sure to double-check your order details, size, and shipping address before completing your purchase.

🔁 EXCHANGES (IF ELIGIBLE)

We offer exchanges for the same item in a different size if:

  • The product is unworn, unwashed, and in original condition

  • All tags/packaging are intact

  • You contact us within 7 days of receiving your order

Exchanges are processed based on inventory availability.
Customers are responsible for shipping the item back to us. Shipping fees are non-refundable.

To begin an exchange, email us at:
📩 thebrand.basel1ne@gmail.com

💳 50% STORE CREDIT (FOR PRODUCT ISSUES)

If there is a manufacturing issue or product defect, we will offer:

✔ 50% Store Credit of the item’s purchase price

Valid reasons include:

  • Visible manufacturing defects

  • Incorrect item received

  • Missing components

To qualify, you must:

  • Contact us within 24 hours of delivery

  • Provide clear photos/videos of the issue

  • Provide your order number and name

Store credit will be issued as a digital code usable toward any future purchase at basel1ne.store.

📦 NON-EXCHANGEABLE / NON-CREDIT ITEMS

We cannot offer exchanges or store credit on:

  • Items marked FINAL SALE

  • Items damaged due to misuse, wear, or washing

  • Items returned without prior approval

  • Pre-order cancellations

  • Apparel with signs of wear, deodorant, stains, sweat, or odor

🚚 SHIPPING COSTS

  • Customers are responsible for all return/exchange shipping costs.

  • Original shipping fees are non-refundable.

  • If the exchange item is out of stock, we will offer store credit instead.

💼 PRE-ORDERS

Pre-orders cannot be canceled once placed.
Production and delivery timelines are 30–120 days and may vary.

📩 CONTACT US

For questions or support, contact us at:
Email: thebrand.basel1ne@gmail.com
We typically respond within 24–48 hours.